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Your journey to digital transformation
Our Colao Customer Experience Centre Book a session
About the CEC
About the CEC
Explore. Collaborate. Innovate. The Vodafone CEC will make all of these possible. Where is your industry heading and how will your business look in the next decade? What will you do to keep pace? Where will you need support and how can Vodafone join you on this journey? We aim to answer all these questions in an open and honest environment in the heart of Vodafone HQ. Request a session below to find out how we can meet the changing nature of business and make you ready for anything.
Customer feedback
"A useful and informative day."

"The session was helpful in getting us to think about our requirements and challenges."

"A brilliant and insightful experience."

"Today was the best interactive session I've ever taken part in."

The British Council
"A great opportunity to generate ideas as a team."

BMI Healthcare
"Very useful session, well presented by extremely knowledgeable staff."

"It felt that Vodafone cares about my company's success."

"The attention we were given was exemplary."

Siemens UK
"Informative and well presented."

How do I get to the CEC
By Car
By Train
On Arrival
By Car
By Train
On Arrival
By Car
The Newbury HQ address is Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN. Newbury is in West Berkshire, between Reading and Swindon. Leave the M4 at junction 13 and head south on the A34. Join the A339 and follow signs to Newbury. Vodafone HQ is clearly signposted on the A339. Heading south towards Newbury on the A339, Vodafone HQ is on your left. Please give your car registration number to your Account Manager in advance of your visit and park in the teardrop car park (shown on the map in the ‘On Arrival’ tab).
By Train
The main station is Newbury. Vodafone runs regular "V1" shuttle buses from the station to Vodafone HQ. Alternatively, there is a taxi rank at the station and the journey takes about 5 minutes.
On Arrival
Make your way to Vodafone House reception where our check-in team will welcome you and bring you into the CEC.
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  • What is the process for booking the CEC?
    After submitting a request for a session, the CEC team will be in touch to begin planning an agenda for the day. We will build the topics for the session together and make sure to cover everything that you need. We'll then put together a final agenda and send out the invite.
  • How many attendees should I invite?
    The ideal group size is between 6 to 8 people, but the CEC can host an audience of up to 12 attendees. The number of Vodafone attendees will depend on your own audience, since we aim to keep the groups roughly equal in size.
  • Who will attend the session from Vodafone?
    The CEC host and your account manager will lead the session from beginning to end. During the session we will invite subject matter experts to speak about your areas of interest. For specific agenda items, the CEC team will invite the relevant people from Vodafone to cover each topic and answer any questions. All Vodafone attendees will be active participants to enrich the conversations and capture actions to follow-up.
  • What is the follow-up after the session?
    The CEC host will compile an output document which contains the attendees, agenda, notes from the discussions, and the action plan. This will be shared with all attendees so that actions can be completed with reference to the topics covered in the session.
Picture of Emilia Newbold - Customer Experience Specialist
Emilia Newbold

Customer Experience Specialist

Request a session

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